Privacy

Effective Date: 12/01/2025
Last Updated: 10/14/2025

Introduction

Healbetr Technologies, LLC (“Healbetr Technologies,” “we,” “our,” or “us”) respects your privacy and is committed to protecting it through this Privacy Policy (“Policy”).

This Policy describes the types of information we may collect from you or that you may provide when you visit www.healbetr.com or use any of our web or mobile applications, including our provider and patient portals (collectively, the “Platform”), and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This Policy applies to information we collect:

• On our Platform, including all Healbetr Technologies websites and web-based tools.
• In email, text, and other electronic messages between you and Healbetr Technologies.
• Through mobile or desktop applications that provide direct interaction between you and Healbetr Technologies.

This Policy does not apply to information collected by:

• Healbetr Technologies offline or through other means, including any website operated by another Healbetr subsidiary or third party.
• Any third party, including through applications or content (including advertising) that may link to or be accessible from our Platform.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it.

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please do not use our Platform. We may update this Policy from time to time (see Changes to This Policy). Continued use of the Platform after we make changes means you accept those changes.

Children Under the Age of 18

Our Platform is not intended for children under 18 years of age. No one under 18 may provide any personal information to or on the Platform. We do not knowingly collect personal information from individuals under 18.

If you are under 18, do not use or provide any information on this Platform or through any of its features. If we learn that we have collected personal information from a child under 18 without verified parental consent, we will delete that information.

If you believe we might have any information from or about a child under 18, please contact us at privacy@healbetr.com.

Information We Collect and How We Collect It

We collect several types of information from and about users of our Platform, including:

• Personal Information: Name, email address, username, password, organization name, or other identifiers you provide to access Healbetr Technologies’ services.
• Usage and Technical Information: IP address, browser type, device identifiers, operating system, access times, pages viewed, referring URLs, and general location.
• Transactional and Communication Data: Requests, orders, messages, and correspondence you send to us.
• Health or Practice-Related Data: Submitted voluntarily through our Platform’s provider and patient features, used only for the purposes disclosed at the time of collection.

We collect this information:

• Directly from you when you create an account, submit forms, upload data, or communicate with us.
• Automatically as you navigate our Platform, through cookies, analytics tools, and server logs.

Information You Provide to Us

The information we collect on or through our Platform may include:

• Information provided during registration or onboarding, including credentials and profile details.
• Communications sent through the Platform, including support requests or feedback.
• Data input by users in the course of using Healbetr Technologies’ applications, such as care plan notes, check-ins, analytics entries, or recovery tracking data.
• Details of any transactions or activity logs related to account access or usage.

You may also provide data that appears in shared or collaborative features (such as provider-patient dashboards). You are responsible for ensuring that any data you upload complies with applicable laws, including HIPAA where applicable.

How We Use Your Information

We use information that we collect or that you provide, including personal information, to:

• Operate, maintain, and improve our Platform and services.
• Provide you with access to your account, dashboard, and analytics tools.
• Facilitate communication between patients, providers, and administrators (where applicable).
• Send administrative or transactional notifications, such as updates to your account or Platform.
• Conduct data analytics to improve service performance, usability, and user experience.
• Enforce our Terms of Use and other contractual obligations.
• Comply with applicable legal, regulatory, or compliance requirements.
• Notify you about updates to our Platform or this Policy.
• For any other purpose disclosed at the time you provide the information, or with your consent.

Disclosure of Your Information

We may disclose non-identifiable, aggregated information about our users without restriction.

We may disclose personal information that we collect or that you provide:

• To our employees, contractors, or trusted service providers who support our operations and are bound by confidentiality obligations.
• To fulfill the purpose for which you provided the information.
• To comply with a legal obligation, court order, or regulatory request.
• To enforce or apply our Terms of Use or other agreements.
• To protect the rights, property, or safety of Healbetr Technologies, our users, or others.

We do not sell your personal information and do not share it for advertising or marketing by unaffiliated third parties.

Cookies and Tracking Technologies

Our Platform uses cookies and similar technologies to improve functionality, analyze traffic, and understand user behavior.
You can adjust your browser settings to refuse cookies or to alert you when cookies are sent.
If you disable cookies, some parts of our Platform may not function properly.

Data Security

We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, no online system or transmission can be guaranteed completely secure. You are responsible for maintaining the confidentiality of your login credentials and for any activity conducted under your account.

Access, Correction, and Deletion

You can access and update your personal information by logging into your account profile.

You may also contact privacy@healbetr.com to request correction, restriction, or deletion of your data.
We may retain certain information as required by law or for legitimate business purposes such as recordkeeping or security.

Changes to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
If significant changes are made, we may notify you by email or through a notice on the Platform.
Your continued use of the Platform following updates constitutes acceptance of the modified Policy.

Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Healbetr Technologies, LLC
Email: privacy@healbetr.com
Website: www.healbetr.com

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